Checking Ticket Progress
Ticket progress system
You can check what’s going on with your ticket by opening up the ticket's page from the helpdesk. This is included in each of your support emails ...
Tue, 29 Apr, 2014 at 10:20 AM
Once you have submitted your ticket, you will get a reply from a support agent pretty quickly. You then need to engage with the agent and provide him with ...
Tue, 29 Apr, 2014 at 10:57 AM
By default, your ticket can have four different statuses - Open, Pending, Resolved and Closed. They represent what’s currently happening with your ti...
Tue, 12 Aug, 2014 at 11:04 AM