You can check what’s going on with your ticket by opening up the ticket's page from the helpdesk. This is included in each of your support emails and can be accessed by simply clicking on the link. When prompted, please login with your existing credentials and get a hold of your ticket history.
Quick guide to checking your ticket status:
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Login to the support portal
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Click on the Check your ticket status tab
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Open the necessary ticket by clicking on it
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Check it's status from the ticket page
